Customer Service Policy

I am committed to providing exceptional customer service and ensuring that your experience with my artwork and services is positive and satisfying. Here are the key components of my customer service policy:

1. Communication

  • Contact Information: If you have any questions, concerns, or need assistance, please contact me by email by clicking here. I strive to respond to all inquiries within 24 hours during business days.

  • Feedback: Your feedback is important to me. Please share your thoughts and suggestions to help me improve my products and services.

2. Order Processing

  • Timely Processing: Orders are processed promptly. You will receive a confirmation email once your order is placed, and I will keep you updated on the status of your order.

  • Shipping and Delivery: Please refer to my Shipping Policy for detailed information on shipping methods, delivery times, and tracking your order.

3. Returns and Exchanges

  • Return Policy: I accept returns for store credit only. Please contact me within one week of receiving your artwork to initiate a return. The artwork must be returned in its original condition and packaging. For more details, please review my Return Policy.

  • Exchanges: If you wish to exchange an artwork, please contact me within one week of delivery to discuss your options. Only one exchange per purchase is permitted.

4. Product Quality

  • High-Quality Standards: I take pride in the quality and craftsmanship of my artwork. If you encounter any issues with the quality of your purchase, please contact me, and I will work to resolve the issue promptly.

5. Privacy and Security

  • Privacy Policy: Your privacy is important to me. Please review my Privacy Policy to understand how I collect, use, and protect your personal information.

  • Secure Transactions: I use secure payment gateways to process transactions, ensuring your payment information is handled safely.

6. Customer Satisfaction

  • Commitment to Satisfaction: Your satisfaction is my priority. If you are not satisfied with your purchase or the service provided, please contact me, and I will do my best to address your concerns.

Conclusion

Thank you for choosing Brandon Woods Art. I am dedicated to providing you with exceptional service and beautiful, high-quality artwork. If you have any questions or need assistance, please do not hesitate to contact me by email by clicking here.