Return Policy and FAQ’s

Return Policy

I hope you’re thrilled with your new artwork and that it enhances your home or office more than you could have imagined! However, if for any reason you are not completely satisfied, I accept returns for store credit only, on original works only. Here are the details of my return policy:

Return Policy

I hope you’re thrilled with your new artwork and that it enhances your home or office more than you could have imagined! However, if for any reason you are not completely satisfied, I accept returns for store credit only, on original works only. Here are the details of my return policy:

Eligibility for Return:

• Returns are accepted for store credit only; no cash refunds are issued.

• You must contact me within one week of receiving the artwork to initiate a return.

• The artwork must be returned in its original condition and packaging.

• The artwork must be an original work of art. Open edition and limited edition prints are not eligible for refunds.

Process for Return:

• Contact me via the message box on my website or email returns@brandonwoodsart.com within one week of delivery to arrange the return.

• Use the same packaging in which the artwork was shipped to you. The custom box should be used for storage and transportation. Place this custom box inside another box with plenty of padding to ensure safe transit.

• You are responsible for the cost of return shipping. I recommend using a trackable shipping service and purchasing shipping insurance to protect against damage or loss during transit.

• If the custom box is not returned, I will deduct the cost of materials and labor from the refund. For regular square and rectangular works, this is $220-$260 (6-8 hours of labor plus $100 for materials). For larger and more complex boxes, it is $260-$340 (8-12 hours of labor plus $100 for materials).

• Once I receive the returned artwork, I will inspect it for any damage. If the artwork is in its original condition, I will issue store credit for the amount of the original purchase price.

Cancellations and Late Fees:

• If you cancel an installment-based purchase before completing all payments, the total of payments made will be issued as store credit, valid for two (2) years from the date of issuance.

• Store credit does not include late fees, as these are assessed to cover administrative costs and are non-refundable.

• If a payment is missed entirely and the purchase is canceled as a result, any store credit issued will be reduced by the applicable late fee for that month.

Damaged or Lost Items:

• If the artwork arrives damaged or is lost in transit, please contact me immediately.

• For damaged items, provide photos of the damage and the packaging.

• For lost items, provide any tracking information you have.

• In these cases, I will either issue a refund or replace the item at no additional cost to you, depending on the circumstances.

Exchanges:

• If you wish to exchange an artwork, please contact me within one week of delivery to discuss your options.

• Exchanges are subject to the same conditions as returns: the artwork must be in its original condition and packaging, and you are responsible for return shipping costs.

• Continuous exchanges are not allowed; only one exchange per purchase is permitted.

Commissioned Work:

• Commissioned works are not eligible for return or exchange.

• I encourage you to discuss any specific requirements or concerns before commissioning an artwork to ensure it meets your expectations.

Store Credit and Gift Cards:

• Store Credit and Gift Cards are not eligible for return.

• Store Credit and Gift Cards have no expiration date.

Responsibility for Return Shipping:

• You are responsible for the cost of return shipping.

• If the artwork is damaged during the return transit, it will be between you and the carrier to resolve the issue. I recommend purchasing shipping insurance to cover any potential damage.

Inspection and Store Credit:

• Upon receiving the returned artwork, I will inspect it for any damage.

• If the artwork is in its original condition, I will issue store credit equal to the original purchase price, minus any applicable deductions (e.g., for missing packaging or late fees in the case of cancellations).

International Returns:

1. Eligibility for International Returns:

   • International returns are accepted under the same conditions as domestic returns.

   • You are responsible for all return shipping costs, customs duties, and any other fees associated with returning the artwork.

2. Customs and Duties:

   • When returning artwork internationally, mark the package as "Returned Goods" to avoid additional customs fees. Any fees incurred will be deducted from your store credit.

3. Time Frame:

   • You must contact me within one week of receiving the artwork to initiate a return, and the artwork must be shipped back promptly to avoid delays.

Frequently Asked Questions